Privacy

Last updated: 2 October 2026

Techno Twins Solutions, a business of Jimi Chandrakant Patel HUF ("OLOOQ", "we", "us", or "our"), having its registered office at 106 Safal Prelude, Prahladnagar, Ahmedabad 380015, Gujarat, India, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through in.olooq.com, how we use it, who we share it with, and the choices and rights available to you.

This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the Digital Personal Data Protection Act, 2023.

By using the Website, you consent to the collection and use of your information as described here. If you do not agree, please do not use the Website or share your personal data with us.

1. Information we collect

a) Information you give us directly

  • Name, email address, phone number, shipping and billing address
  • Account login details, if you create an account
  • Order history and purchase preferences
  • Any information you share when contacting customer support, entering a giveaway, or subscribing to emails or SMS
  • Payment information you enter at checkout, processed directly by our payment gateway partner. We do not store full card numbers or CVV.

b) Information collected automatically

  • IP address, browser type, device type and operating system
  • Pages viewed, time spent on the Website, referring URLs and click behaviour
  • Location inferred from your IP address, not precise GPS location unless you separately permit it
  • Cookies and similar tracking technologies (see Section 4)

c) Information from third parties

  • Payment processors confirming transaction status
  • Delivery and logistics partners regarding shipment status
  • Marketing and analytics platforms such as Meta and Google, where you have interacted with our ads

2. How we use your information

We use your information to:

  • Process and fulfil your orders, including payment, shipping and customer support
  • Create and manage your account
  • Send order confirmations, shipping updates and transactional communications
  • Send marketing communications by email, SMS or WhatsApp where you have opted in, with the option to opt out at any time
  • Personalise your experience on the Website, including product recommendations
  • Run and measure marketing campaigns across platforms such as Google and Meta
  • Detect and prevent fraud, abuse and security incidents
  • Comply with legal obligations, including tax, accounting and consumer protection requirements
  • Improve the Website, our products and customer experience through analytics

3. Legal basis for processing

  • Consent — for marketing communications, non-essential cookies and optional data sharing
  • Contractual necessity — to fulfil an order you have placed
  • Legitimate interest — for fraud prevention, Website security and service improvement
  • Legal obligation — where required under tax, consumer protection or other applicable law

Where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies and tracking technologies

We use cookies and similar technologies to keep you logged in and remember your cart, understand how visitors use the Website through analytics tools, and show you relevant ads on other platforms through advertising pixels such as the Meta Pixel and Google Ads tag.

You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality, including your ability to complete a purchase.

5. How we share your information

We do not sell your personal data. We share it only with:

  • Payment gateway providers, to process transactions securely
  • Logistics and courier partners, to deliver your orders
  • Marketing and analytics platforms such as Meta and Google, for advertising and performance measurement, in aggregated or pseudonymised form where possible
  • Email, SMS and WhatsApp service providers, to send communications you have opted into
  • Professional advisors such as legal and accounting, where necessary for business operations
  • Law enforcement or regulators, where required to comply with a legal obligation, court order or government request
  • A successor entity, in the event of a merger, acquisition or sale of business assets, subject to equivalent privacy protections

Each third party may use your data only for the purpose for which it was shared, and is expected to maintain reasonable security safeguards.

6. Data storage and security

We use reasonable technical and organisational safeguards, including encryption in transit, restricted access controls and secure hosting, to protect your data against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your data may be stored on servers located in India or with cloud service providers that may process data outside India, for example through our e-commerce hosting platform. Where this happens, we take steps to ensure the receiving party maintains an adequate standard of protection.

7. Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including order history for accounting and warranty purposes, and to comply with legal, tax and regulatory record-keeping requirements. When no longer needed, data is securely deleted or anonymised.

8. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw consent for processing based on consent, such as marketing
  • Request deletion of your personal data, subject to our legal retention obligations
  • Object to certain processing, such as direct marketing
  • Request a copy of your data in a portable format, where technically feasible
  • Nominate a representative to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact us at info@olooq.com. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Marketing communications

If you have opted in to marketing emails, SMS or WhatsApp messages, you can opt out at any time by clicking "unsubscribe" in any marketing email, replying STOP to SMS or WhatsApp messages, or emailing info@olooq.com.

You will still receive essential transactional messages such as order confirmations and shipping updates after opting out of marketing.

10. Children's privacy

The Website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, contact us at info@olooq.com and we will take steps to delete it.

11. Third-party links

The Website may link to third-party sites such as social media and payment providers. This Policy does not apply to those sites, and we encourage you to review their privacy policies.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for privacy-related concerns is:

Name: Umang Patel
Designation: Manager
Email: info@olooq.com
Phone: +91 81607 57367
Address: 106 Safal Prelude, Prahladnagar, Ahmedabad 380015, Gujarat, India

13. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. The revised version will be posted here with an updated "Last updated" date.

14. Contact us

For any questions, concerns or requests regarding this Policy or your personal data, email info@olooq.com.