Privacy

Privacy Policy — OLOOQ India

Last updated: 18 August, 2026

Jimi Chandrakant Patel HUF ("OLOOQ," "we," "us," or "our"), having its registered office at [Ahmedabad, Gujarat, India], respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through [in.olooq.com], how we use it, who we share it with, and the choices and rights available to you.

This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the Digital Personal Data Protection Act, 2023.

By using the Website, you consent to the collection and use of your information as described here. If you do not agree, please do not use the Website or share your personal data with us.

1. Information We Collect

a) Information you give us directly

  • Name, email address, phone number, shipping and billing address
  • Account login details, if you create an account
  • Order history and purchase preferences
  • Any information you share when contacting customer support, entering a giveaway, or subscribing to emails/SMS
  • Payment information you enter at checkout (processed directly by our payment gateway partner — we do not store full card numbers or CVV)

b) Information collected automatically

  • IP address, browser type, device type, and operating system
  • Pages viewed, time spent on the Website, referring URLs, and click behavior
  • Location information inferred from your IP address (not precise GPS location, unless separately permitted by you)
  • Cookies and similar tracking technologies (see Section 4)

c) Information from third parties

  • Data from payment processors confirming transaction status
  • Data from delivery and logistics partners regarding shipment status
  • Data from marketing and analytics platforms (e.g., Meta, Google) where you've interacted with our ads

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment, shipping, and customer support
  • Create and manage your account
  • Send order confirmations, shipping updates, and transactional communications
  • Send marketing communications (email, SMS, WhatsApp) where you've opted in, and let you opt out at any time
  • Personalize your experience on the Website, including product recommendations
  • Run and measure marketing campaigns across platforms like Google and Meta
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations, including tax, accounting, and consumer protection requirements
  • Improve the Website, our products, and customer experience through analytics

3. Legal Basis for Processing

We process your personal data on the following bases:

  • Consent — for marketing communications, cookies (non-essential), and any optional data sharing
  • Contractual necessity — to fulfil an order you've placed
  • Legitimate interest — for fraud prevention, Website security, and improving our services
  • Legal obligation — where required under tax, consumer protection, or other applicable law

Where our processing relies on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember items in your cart
  • Understand how visitors use the Website (via analytics tools)
  • Show you relevant ads on other platforms (via advertising pixels, e.g., Meta Pixel, Google Ads tag)

You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality, such as your ability to complete a purchase.

5. How We Share Your Information

We do not sell your personal data. We share it only with:

  • Payment gateway providers to process transactions securely
  • Logistics and courier partners to deliver your orders
  • Marketing and analytics platforms (e.g., Meta, Google) for advertising and performance measurement, in aggregated or pseudonymized form where possible
  • Email/SMS/WhatsApp service providers to send communications you've opted into
  • Professional advisors (legal, accounting) where necessary for business operations
  • Law enforcement or regulators, where required to comply with a legal obligation, court order, or government request
  • A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections

Each third party is permitted to use your data only for the specific purpose for which it was shared, and is expected to maintain reasonable security safeguards.

6. Data Storage & Security

We use reasonable technical and organizational safeguards, including encryption in transit, restricted access controls, and secure hosting, to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your data may be stored on servers located in India or with cloud service providers that may process data outside India (for example, through our e-commerce hosting platform). Where this happens, we take steps to ensure the receiving party maintains an adequate standard of protection.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including order history for accounting and warranty purposes, and to comply with legal, tax, and regulatory record-keeping requirements. When no longer needed, data is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw consent for processing based on consent (e.g., marketing)
  • Request deletion of your personal data, subject to our legal retention obligations
  • Object to certain processing, such as direct marketing
  • Request a copy of your data in a portable format, where technically feasible
  • Nominate a representative to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact us at [privacy email]. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Marketing Communications

If you've opted in to receive marketing emails, SMS, or WhatsApp messages, you can opt out at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Replying "STOP" to SMS/WhatsApp messages
  • Emailing us at [support email] with your request

You will still receive essential transactional messages (order confirmations, shipping updates) even after opting out of marketing.

10. Children's Privacy

The Website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, contact us at [privacy email] and we will take steps to delete it.

11. Third-Party Links

The Website may link to third-party sites (social media, payment providers). This Policy does not apply to those sites, and we encourage you to review their respective privacy policies.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for privacy-related concerns is:

Grievance Officer: Umang Patel Email: info@olooq.com

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted here with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, reach out to: info@olooq.com