Refund policy

Refund & Returns Policy — OLOOQ India

Last updated: 21 September 2026

OLOOQ does not accept returns. Every product is a personal-use fragrance, so once it leaves our warehouse we cannot resell it, and there is no return-and-restock process we can offer. We do offer a refund in one specific case: the product arrives broken or damaged, and you have unboxing video proof of it.

This policy applies to all orders placed on in.olooq.com and should be read alongside our Terms of Service and Privacy Policy.

1. Order cancellations

  • You can cancel an order free of charge within 2 hours of placing it, provided it has not been packed or shipped.
  • To cancel, email info@olooq.com with your order number, or use the "Cancel Order" option in your account.
  • Orders cannot be cancelled once dispatched.

2. No returns

We do not accept returns for any reason, including change of mind, disliking the fragrance once opened, ordering the wrong product or size, or gifting reasons. All sales are final once an order has shipped. Please review fragrance descriptions and sample sizes carefully before purchasing.

3. Refund eligibility — damaged product only

We issue a refund (not a replacement, store credit or exchange) only when:

  1. The product itself — the bottle, the fragrance, or its internal packaging — arrives physically broken or damaged, and
  2. You have a continuous, unedited unboxing video that shows the sealed package with its shipping label, the package being opened for the first time without any cut, and the damaged product being revealed.

Claims without a valid unboxing video cannot be considered. Photos alone, videos that begin after the package is opened, or edited videos do not qualify. Damage to the outer shipping box that does not affect the product is not eligible.

4. How to claim

  1. Email info@olooq.com within 2 days of delivery with your order number and the unboxing video (attached, or as a shareable link).
  2. We will review your claim and respond within 7 business days.
  3. If approved, your refund is processed as described below.

5. Refund method and timeline

  • Approved refunds are issued to your original payment method within 7 business days of approval.
  • For Cash on Delivery orders, refunds are made by bank transfer or UPI. We will ask for your details after approval.
  • Original shipping charges are non-refundable.
  • Your bank or payment provider may take additional time to process the refund.

6. Late or missing refunds

If your refund has not arrived within the stated timeline, check your account again and contact your bank or card issuer. If it still has not arrived, email info@olooq.com with your order number and we will investigate.

7. Contact us

Email: info@olooq.com
Phone: +918160757367
Address: Techno Twins Solutions 106, Safal Prelude, Prahladnagar, Ahmedabad 380015