Terms of service

Terms of Service — OLOOQ India

Last updated: 21 September 2026

These Terms of Service ("Terms") govern your access to and use of in.olooq.com (the "Website"), operated by Techno Twins Solutions ("OLOOQ", "we", "us").

By accessing or using the Website, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old, or use the Website under the supervision of a parent or legal guardian, to place an order. By using the Website, you confirm that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

2. Account registration

You may need an account to place an order or use certain features. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@olooq.com if you suspect unauthorised use.

3. Products, descriptions and pricing

  • We make every effort to display products, including fragrance descriptions, scent notes and imagery, accurately. Scent perception varies with individual body chemistry, and on-screen colours or descriptions may not exactly match real-world experience.
  • All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise.
  • We may modify prices, discontinue products, or correct pricing errors at any time. If an error is discovered after you have placed an order, we will contact you before processing it further.

4. Orders

  • Placing an order is an offer to purchase, which we may accept or decline at our discretion, for example in cases of suspected fraud, pricing errors or stock unavailability.
  • An order is confirmed only when you receive an order confirmation email or SMS from us.
  • We may limit quantities per person, household or order.

5. Payments

  • We accept the payment methods shown at checkout, which may include cards, UPI, net banking, wallets and Cash on Delivery.
  • Payments are processed through secure third-party payment gateways. We do not store your full card or banking details.
  • If a transaction fails but the amount is debited, it will be refunded to the original payment method within 7 business days, subject to your bank's processing times.

6. Shipping and delivery

  • We currently ship across India. Estimated delivery timelines are shown at checkout and are approximate.
  • Risk of loss passes to you on delivery to the shipping carrier, though we remain responsible for resolving verified delivery issues reported within the timeframe set out in our Shipping Policy.
  • We are not liable for delays caused by circumstances beyond our reasonable control, such as courier disruptions, weather, strikes or force majeure events, though we will keep you informed where possible.

7. Cancellations, returns and refunds

  • Orders can be cancelled within 2 hours of placement, provided they have not been packed or shipped.
  • Given the personal-use nature of fragrance products, we do not accept returns or exchanges.
  • Refunds are issued only when a product arrives physically damaged and the claim is supported by a continuous, unedited unboxing video, reported within 2 days of delivery.
  • Full terms are set out in our Refund Policy, which prevails in case of any inconsistency with this section.

8. Product usage and safety

  • OLOOQ fragrances are for external personal use only. Discontinue use and consult a physician if irritation, redness or an allergic reaction occurs.
  • Patch-test on a small area of skin before full application if you have sensitive skin or known fragrance allergies.
  • Keep products away from children, direct sunlight and open flame.
  • We are not liable for adverse reactions resulting from misuse, an undisclosed allergy, or use inconsistent with the product label and instructions.

9. Intellectual property

All content on the Website, including the OLOOQ name, logo, product names (Kaal, Kaya, Neer, Rakh, Apsara, Moh, Tej, Leela, Wish), packaging design, photography, videos and written content, is the property of Techno Twins Solutions or its licensors and is protected under Indian and international copyright and trademark law. You may not reproduce, distribute, modify or commercially use any of this content without our prior written consent.

10. Prohibited conduct

You agree not to:

  • Use the Website for any unlawful purpose or in breach of these Terms
  • Attempt unauthorised access to our systems, other users' accounts, or non-public areas of the Website
  • Upload viruses or malicious code, or disrupt the Website's operation
  • Use automated means such as bots or scrapers to access or extract data without permission
  • Post false, misleading, defamatory or infringing content, including in reviews

11. Third-party links

The Website may link to third-party sites such as payment gateways, social media and courier tracking. We are not responsible for their content, policies or practices, and you access them at your own risk.

12. Limitation of liability

To the maximum extent permitted by Indian law, OLOOQ, Techno Twins Solutions and its directors, employees and affiliates are not liable for any indirect, incidental, special or consequential damages arising from your use of the Website or products bought through it. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits any liability that cannot be excluded under the Consumer Protection Act, 2019, or other applicable law.

13. Indemnification

You agree to indemnify and hold harmless OLOOQ and Techno Twins Solutions from any claims, losses or damages, including reasonable legal fees, arising from your breach of these Terms or misuse of the Website.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data in accordance with the Information Technology Act, 2000 and applicable data protection rules.

15. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, our Grievance Officer is:

Name: Umang Patel
Designation: Quality Control
Email: info@olooq.com
Phone: +91 81607 57367
Address: Techno Twins Solutions, 106 Safal Prelude, Prahladnagar, Ahmedabad 380015
Working hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Complaints will be acknowledged within 48 hours and resolved within one month of receipt.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Disputes arising out of or in connection with these Terms or your use of the Website are subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

17. Changes to these Terms

We may update these Terms to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last updated" date. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

18. Contact us

For questions about these Terms, email info@olooq.com.